eLearning - DISCUSSION FORUM
Ask the Expert. Share knowledge between employees.

User Manual

Administration - Categories
 A category must be created before any questions can be added by users.  
 
 
 
 
 A question has to be linked to a category and more than one question can be linked to a category. 
 The Categories option will be available to the Administrator on the Quick Links option on the right-hand side of the Ask the Expert screen. 
 
 
 
 
 
 Create a Category 
 Where do I find the Categories option? 
 To add a category, select the Categories menu item and after the page has loaded, click on the Create Category button. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Select the  Categories  menu item from the  Quick Links . 
 Click the  Create a Category  button. 
 
 
 
 
 
 
 
 The Create a Category  page opens. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 Click the  Save  button.  The new category will be listed on the categories page and can be edited or removed. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Actions 
 
 
 
 
 Click Actions: 
 
 
 
 
 
 
 
 Edit  to edit the Category.  
 Remove  to remove the Category. 
 
 
 
 
 
 
 
 Try It Out:  Add a Category on the Discussion Forum module 
  

Administration - Experts
What is an Expert? 
 A Expert is an individual assigned to mentor and give expert advice on questions asked by learners or employees. 
 The administrator can assign an Expert to a category(s) to moderate.  Experts can view, edit, remove and moderate questions and comments in the category(s) they have been assigned to. 
 1. Assign a User to an Expert Role 
 Find the user 
 
 
 
 
 
 
 
 Click on  System administration | Users | Manage users. 
 Click  Action | View / Edit  next to the user you want to grant access. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Assign the Role 
 
 
 
 
 
 
 
 
 Select  Role Assignment. 
 Click the  Add Multiple Roles  button . 
 
 
 
 
 
 
 
 
 The Add Multiple Roles screen will open. 
 
 
 
 
 
 
 Select the Ask The Expert Expert Role for the Ask The Expert module. 
 Click the  Save  button. 
 Click the  Close  button. 
 
 
 
 
 
 
 
 Assign specific rights for the user 
 Click on the Role to open the specific access available for this role. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Select the Role detail applicable to the user. 
 
 
 
 
 
 
 
 
 
 Click  Save to apply  the change. 
 Click Back to List to Return to the User Role List. 
 
 
 
 
 
 
 
 Rights available for a user with the Ask The Expert Role 
 
 
 
 
 
 
 Role 
 User 
 Moderator 
 Administrator 
 Add a new question 
 X 
 X 
 X 
 View the questions you asked 
 X 
 X 
 X 
 View question statistics 
 X 
 X 
 X 
 Search for specific questions / comments 
 X 
 X 
 X 
 View Current Discussions 
 X 
 X 
 X 
 View Most Read 
 X 
 X 
 X 
 View Most Commented 
 X 
 X 
 X 
 Report Questions asked by fellow users 
 X 
 X 
 X 
 Report Comments made by fellow users 
 X 
 X 
 X 
 Moderate questions and comments: Publish 
   
 X 
 X 
 Moderate questions and comments: Unpublish 
   
 X 
 X 
 Moderate questions and comments: Lock 
   
 X 
 X 
 Moderate questions and comments: Remove 
   
 X 
 X 
 Moderate questions and comments: Edit 
   
 X 
 X 
 Remove / Edit questions individually 
   
 X 
 X 
 Remove / Edit comments individually 
   
 X 
 X 
 Add / Edit and Remove Categories 
   
 X 
 X 
 Add / Edit and Remove Experts 
   
   
 X 
 Mark comments as preferred 
   
   
 X 
 Assign Experts to categories 
   
   
 X 
 
 
 
 
 
 
 
 What happens now? 
 The user’s name will appear in the Expert drop down on the Assign an Expert page once the user has been assigned the Expert Role. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 2. Assign an Expert 
 Where do I find the Experts option? 
 The Experts option will be available to the Administrator on the Quick Links option on the right-hand side of the Ask the Expert screen. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Select the  Experts  menu item from the  Quick Links . 
 Click the  Assign an Expert  button to open the Experts page. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Select the  Expert  from the drop down. 
 Select one or multiple categories for the Expert to moderate. 
 Multiple categories can be selected if you hold the  Ctrl button  in and select the categories.
 Click the  Assign  button. 
 The Expert will be listed on the Experts page and can be edited or removed. 
 
 
 
 
 
 
 
 
 Expert List 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Click Actions: 
 
 
 
 
 
 
 Edit  next to the Expert you want to edit.  
 Remove  next to the Expert you want to remove. 
 
 
 
 
 
 
 
 Try It Out: Assign Ask The Expert, Expert Rights to a user and add the user as an Expert on a Category.

Administration - My Questions
Questions and discussions are at the heart of the Discussion Forum / Ask The Experts module. 
 Questions are linked to a Category so that an Expert can provide an answer to the question. 
 The My Questions section, displays questions created by the logged in user, in this case the Ask The Expert Administrator. 
 
 
 
 
 Zoom: 
 
 
 
 
 Ask a Question 
 
 
 
 
 
 Click the Ask a Question button to add a new question. 
 
 
 
 
 
 The Add New Question screen will open. 
 
 
 
 
 
 Zoom: 
 
 
 
 
 
 Overview of Fields 
 
 
 
 
 
 Field 
 Overview 
 Category 
 Select a Category from the drop down list. 
 Question Status 
 Statuses available:
 Hidden From User 
 Locked 
 Not Published 
 Published - The question will be displayed to the learners/users. 
 To Be Moderated 
 
 Question Heading 
 
 Use a short descriptive phrase which gives learners an idea of what is being asked.  
 
 Question 
 The question being asked.  
 Click here to upload or drag your files to this window 
 A file (document, image, etc.) can be uploaded to support the question.  
 
 
 
 
 
 
 Question List 
 
 
 
 
 Zoom: 
 
 
 
 
 
 Actions 
 Click Actions: 
 
 
 
 
 
 Edit to edit the Question. 
 Remove to remove the Question. 
 Generate Link to generate a link to the discussion related to the Question. 
 
 
 
 
 
 
 Generate Link 
 To ensure the learners who need to see the Question and answers to the Question, the link can be added to a pathway. 
 
 
 
 
 
 Click Copy to clipboard to copy the Question Link. 
 
 Zoom: 
 
 
 
 
 
 Try It Out: Add a question & generate the link and add it to a Pathway. 
  

Quick Reference Guides and Practical Exercises
COMING SOON....