# Administration - Experts

## What is an Expert?

A Expert is an individual assigned to mentor and give expert advice on questions asked by learners or employees.

The administrator can assign an Expert to a category(s) to moderate. Experts can view, edit, remove and moderate questions and comments in the category(s) they have been assigned to.

## <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>1. Assign a User to an Expert Role

### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>Find the user

<div data-article-id="1174995" data-workflow="false" id="bkmrk-click-on%C2%A0system-admi"><div data-article-id="1174995" data-workflow="false"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="211c4eca-6beb-4c01-b848-d4a65a2c668d"><div>- Click on **System administration | Users | Manage users.**
- Click **Action | View / Edit** next to the user you want to grant access.

</div><div></div></div></div></div></div></div></div>[![image-1616880693925.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/g58UcLLqpAIV5I0c-image-1616880693925.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/g58UcLLqpAIV5I0c-image-1616880693925.png)

<div data-article-id="1174995" data-workflow="false" id="bkmrk--0"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="211c4eca-6beb-4c01-b848-d4a65a2c668d"><div></div></div><div data-step-uuid="e89dd8db-1894-4748-9012-ff251ed89ad8"></div></div></div></div></div>### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>Assign the Role

[![image-1616880704804.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/D9O4mzxWfavOVKb7-image-1616880704804.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/D9O4mzxWfavOVKb7-image-1616880704804.png)

<div data-article-id="1174995" data-workflow="false" id="bkmrk-select%C2%A0role-assignme"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="e89dd8db-1894-4748-9012-ff251ed89ad8"><div></div><div>- Select *Role Assignment.*
- Click the *Add Multiple Roles* button*.*

</div><div>![](https://media.screensteps.com/image_assets/assets/002/969/923/original/13506d9f-f6de-4399-92a4-eb0148087752.png)</div><div></div></div></div></div></div></div>The Add Multiple Roles screen will open.

<div data-article-id="1174995" data-workflow="false" id="bkmrk-select-the-ask-the-e"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="e89dd8db-1894-4748-9012-ff251ed89ad8"><div>- Select the Ask The Expert Expert Role for the Ask The Expert module.
- Click the **Save** button.
- Click the **Close** button.

</div></div><div data-step-uuid="996c9997-c7ff-4dc9-85c1-e423bcab935f"></div></div></div></div></div>### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>Assign specific rights for the user

Click on the Role to open the specific access available for this role.

<div data-article-id="1174995" data-workflow="false" id="bkmrk--2"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="996c9997-c7ff-4dc9-85c1-e423bcab935f"><div></div><div>![](https://media.screensteps.com/image_assets/assets/002/969/927/original/46fff410-f8c9-4313-a539-26af9cccc8ed.png)</div><div></div></div></div></div></div></div>Select the Role detail applicable to the user.

<div data-article-id="1174995" data-workflow="false" id="bkmrk-click%C2%A0save-to-apply%C2%A0"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="996c9997-c7ff-4dc9-85c1-e423bcab935f"><div></div><div>![](https://media.screensteps.com/image_assets/assets/002/969/828/original/8c8a4cdb-0061-4abc-84ca-14c119536a54.jpg)</div><div>![](https://media.screensteps.com/image_assets/assets/002/969/925/original/8808d573-ca84-4bed-bfb2-098f188dfd72.png)</div><div>- Click *Save to apply* the change.
- Click Back to List to Return to the User Role List.

</div></div><div data-step-uuid="64c142ca-6639-4a35-bb92-b080f79f3e74"></div></div></div></div></div>### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>Rights available for a user with the Ask The Expert Role

<div data-article-id="1174995" data-workflow="false" id="bkmrk-role-user-moderator-"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="64c142ca-6639-4a35-bb92-b080f79f3e74"><div><table><thead><tr><th>Role</th><th>User</th><th>Moderator</th><th>Administrator</th></tr></thead><tbody><tr><td>Add a new question</td><td>X</td><td>X</td><td>X</td></tr><tr><td>View the questions you asked</td><td>X</td><td>X</td><td>X</td></tr><tr><td>View question statistics</td><td>X</td><td>X</td><td>X</td></tr><tr><td>Search for specific questions / comments</td><td>X</td><td>X</td><td>X</td></tr><tr><td>View Current Discussions</td><td>X</td><td>X</td><td>X</td></tr><tr><td>View Most Read</td><td>X</td><td>X</td><td>X</td></tr><tr><td>View Most Commented</td><td>X</td><td>X</td><td>X</td></tr><tr><td>Report Questions asked by fellow users</td><td>X</td><td>X</td><td>X</td></tr><tr><td>Report Comments made by fellow users</td><td>X</td><td>X</td><td>X</td></tr><tr><td>Moderate questions and comments: Publish</td><td> </td><td>X</td><td>X</td></tr><tr><td>Moderate questions and comments: Unpublish</td><td> </td><td>X</td><td>X</td></tr><tr><td>Moderate questions and comments: Lock</td><td> </td><td>X</td><td>X</td></tr><tr><td>Moderate questions and comments: Remove</td><td> </td><td>X</td><td>X</td></tr><tr><td>Moderate questions and comments: Edit</td><td> </td><td>X</td><td>X</td></tr><tr><td>Remove / Edit questions individually</td><td> </td><td>X</td><td>X</td></tr><tr><td>Remove / Edit comments individually</td><td> </td><td>X</td><td>X</td></tr><tr><td>Add / Edit and Remove Categories</td><td> </td><td>X</td><td>X</td></tr><tr><td>Add / Edit and Remove Experts</td><td> </td><td> </td><td>X</td></tr><tr><td>Mark comments as preferred</td><td> </td><td> </td><td>X</td></tr><tr><td>Assign Experts to categories</td><td> </td><td> </td><td>X</td></tr></tbody></table>

</div></div><div data-step-uuid="b0649480-c7cb-4592-ba93-f8bfed28ed4d"></div></div></div></div></div>### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>What happens now?

The user’s name will appear in the Expert drop down on the Assign an Expert page once the user has been assigned the Expert Role.

<div data-article-id="1174995" data-workflow="false" id="bkmrk--3"><div data-article-id="1174995" data-workflow="false"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="b0649480-c7cb-4592-ba93-f8bfed28ed4d"><div></div><div></div></div></div></div></div></div></div>[![image-1616880723204.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/3We8UzfSaL7zuC2t-image-1616880723204.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/3We8UzfSaL7zuC2t-image-1616880723204.png)

<div data-article-id="1174995" data-workflow="false" id="bkmrk--5"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="d0020873-16e7-430f-9103-0fa9d37acdf6"><div data-step-uuid="b0649480-c7cb-4592-ba93-f8bfed28ed4d"><div></div></div></div><div data-step-uuid="22b77078-ba42-40ef-ae72-e2b2b4f690f7"></div></div></div></div>## <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>2. Assign an Expert

### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>Where do I find the Experts option?

The Experts option will be available to the Administrator on the Quick Links option on the right-hand side of the Ask the Expert screen.

<div data-article-id="1174995" data-workflow="false" id="bkmrk--6"><div data-article-id="1174995" data-workflow="false"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="22b77078-ba42-40ef-ae72-e2b2b4f690f7"><div data-step-uuid="531cea9f-fe0e-4098-9a6e-19b285aa8265"><div></div><div></div></div></div></div></div></div></div>[![image-1616880731761.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/0xQyIUYAL6xmAuhY-image-1616880731761.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/0xQyIUYAL6xmAuhY-image-1616880731761.png)

<div data-article-id="1174995" data-workflow="false" id="bkmrk-select-the%C2%A0experts%C2%A0m"><div data-article-id="1174995" data-workflow="false"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="22b77078-ba42-40ef-ae72-e2b2b4f690f7"><div data-step-uuid="531cea9f-fe0e-4098-9a6e-19b285aa8265"><div></div><div>- Select the **Experts** menu item from the **Quick Links**.
- Click the **Assign an Expert** button to open the Experts page.

</div><div></div></div></div></div></div></div></div>[![image-1616880741597.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/oEsqhFdyftjWWSo0-image-1616880741597.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/oEsqhFdyftjWWSo0-image-1616880741597.png)

<div data-article-id="1174995" data-workflow="false" id="bkmrk-select-the%C2%A0expert%C2%A0fr"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="22b77078-ba42-40ef-ae72-e2b2b4f690f7"><div data-step-uuid="531cea9f-fe0e-4098-9a6e-19b285aa8265"><div></div><div>- Select the **Expert** from the drop down.
- Select one or multiple categories for the Expert to moderate.
- Multiple categories can be selected if you hold the *Ctrl button* in and select the categories. 
    - Click the *Assign* button.
    - The Expert will be listed on the Experts page and can be edited or removed.

</div></div><div data-step-uuid="b0a8f27e-5c36-461a-a12f-26a49742f42a"></div></div></div></div></div>### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>Expert List

[![image-1616880749459.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/wLzS0SMtnMP3pNsG-image-1616880749459.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/wLzS0SMtnMP3pNsG-image-1616880749459.png)

<div data-article-id="1174995" data-workflow="false" id="bkmrk--10"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="22b77078-ba42-40ef-ae72-e2b2b4f690f7"><div data-step-uuid="b0a8f27e-5c36-461a-a12f-26a49742f42a"><div></div><div></div></div></div></div></div></div>Click Actions:

<div data-article-id="1174995" data-workflow="false" id="bkmrk-edit%C2%A0next-to-the-exp"><div data-article-id="1174995" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="22b77078-ba42-40ef-ae72-e2b2b4f690f7"><div data-step-uuid="b0a8f27e-5c36-461a-a12f-26a49742f42a"><div>- **Edit** next to the Expert you want to edit.
- **Remove** next to the Expert you want to remove.

</div></div></div><div></div></div></div></div>Try It Out: Assign Ask The Expert, Expert Rights to a user and add the user as an Expert on a Category.