How To Download a Learner Certificate For Administrators How to get there? Click on System Administration (1), then with your cursor hover over Modules (2) | Manage Employees (3). What to do? Search for the user using the search boxes and click on Search (1). Navigate to the user and click on Action (2). A new windows will open. Click on View / Edit (3). You will be navigated to a new screen. On the left click on the plus icon at Employee Development (4). Navigate to Learner Records (5). Click on Action (6) for the desired learner record. A new window will open. Note: Only a certification type learner record will allow you to download a certificate. Click on Download Certificate (7). The certificate will start to download in your browser. Click on the certificate to view (8).