# How To Reset a Users Password

## From System Administration

### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>How to get there?

Click on System Administration (1). Then with your cursor hover over System Administration (2) then Users (3) then click on Manage Users (4).

<div data-article-id="1068651" data-workflow="false" id="bkmrk-"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="de42142c-a857-481d-875a-5ca7fb55bc17"><div></div><div>![](https://media.screensteps.com/image_assets/assets/002/335/384/original/7caca3d3-c033-420a-99fe-1538989acad5.png)</div><div>![](https://media.screensteps.com/image_assets/assets/002/335/386/original/a833000f-c914-4cbc-baf5-d0b7f3b228d5.png)</div></div><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"></div></div></div></div></div>### <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>What to do?

<div data-article-id="1068651" data-workflow="false" id="bkmrk-search-for-your-empl"><div data-article-id="1068651" data-workflow="false"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"><div>- Search for your employee by inserting the employee's details using the search box (1).
- Click on Search (2).

</div><div></div></div></div></div></div></div></div>[![image-1616949709005.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/KT40F5An1LvhK7Wu-image-1616949709005.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/KT40F5An1LvhK7Wu-image-1616949709005.png)

<div data-article-id="1068651" data-workflow="false" id="bkmrk-click-on-action-%283%29."><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"><div></div><div>- Click on Action (3). A small windows will open.
- Click on View / Edit (4). You will be navigated to a new screen.

</div><div>![](https://media.screensteps.com/image_assets/assets/002/335/380/original/767395d7-4d51-473e-8625-fc095eaafc83.png)</div><div></div></div></div></div></div></div>Select one of the three options:

<div data-article-id="1068651" data-workflow="false" id="bkmrk-send-the-user-a-link"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"><div>- Send the user a link so that they can reset themself (1).

</div></div></div></div></div></div><div data-article-id="1068651" data-workflow="false" id="bkmrk-reset-user-password-"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"><div>- Reset user password and display it here (2). 
    - When this option is selected the new password will display on your screen.

</div></div></div></div></div></div><div data-article-id="1068651" data-workflow="false" id="bkmrk-reset-user-password%2C"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"><div>- Reset user password, display it here and send them a notification (3). 
    - When this option is selected the new password will be displayed on your screen and the employee will receive an email about the password reset.

</div></div></div></div></div></div><div data-article-id="1068651" data-workflow="false" id="bkmrk-once-you-have-select"><div data-article-id="1068651" data-workflow="false"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"><div>- Once you have selected your option you can now click on Reset User Password (4).

</div><div></div></div></div></div></div></div></div>[![image-1616949715431.png](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/scaled-1680-/VdRTz1YVmIzPjZDT-image-1616949715431.png)](https://signature.signifyhr.co.za/uploads/images/gallery/2021-03/VdRTz1YVmIzPjZDT-image-1616949715431.png)

<div data-article-id="1068651" data-workflow="false" id="bkmrk--2"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="9f75cb36-7a71-4b3f-85ec-b5396a9c5b46"><div data-step-uuid="dd44e0ff-197e-4e62-8926-848c0b15e293"><div></div></div></div><div data-step-uuid="c20bc6ec-3d06-46d9-8637-86a6527c623b"></div></div></div></div>## <svg aria-label="Heading anchor" enable-background="new 0 0 20 20" height="16" role="img" viewbox="0 0 20 20" width="16" xmlns="http://www.w3.org/2000/svg"></svg>By Using The Forgot Password Link

<div data-article-id="1068651" data-workflow="false" id="bkmrk-navigate-to-the-sign"><div data-article-id="1068651" data-workflow="false"><div data-role="steps-container"><div data-step-uuid="c20bc6ec-3d06-46d9-8637-86a6527c623b"><div>- Navigate to the Sign In screen (1).
- Click on Forgot your password button (2).

</div><div>![](https://media.screensteps.com/image_assets/assets/002/340/395/original/1d141bb1-c9ca-4fd1-8d74-ba50c2206176.png)</div><div>- Enter your Username (3).
- Then click on Reset Password (4).

</div><div>![](https://media.screensteps.com/image_assets/assets/002/340/393/original/75c037ac-edf7-434c-af95-425d906983b3.png)</div><div>- Enter your ID / Passport Number (5).
- Click on Reset Password (6).

</div><div>![](https://media.screensteps.com/image_assets/assets/002/340/399/original/f77f8724-116a-45d7-8d4c-8d2c5ef180f1.png)</div><div>- You will be able to enter your New Password (7).
- Confirm your New Password (8).
- Click on Update Password (9).

</div><div></div></div></div></div></div><p class="callout info">Please Note: We recommend having characters in a combination of upper and lower case letters, numbers and special characters. For example: P@ssw0rd12#.</p>

<div data-article-id="1068651" data-workflow="false" id="bkmrk--3"><div data-role="steps-container"><div data-step-uuid="c20bc6ec-3d06-46d9-8637-86a6527c623b"><div></div><div>![](https://media.screensteps.com/image_assets/assets/002/340/397/original/d8569536-6097-4c2b-826d-c08716467675.png)</div></div></div></div>