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Lessons from Experience

No two implementations are exactly the same, but we can learn a lot from where things went either north or south 

The following lessons were gleanedlearned from the successful implementations ofat larger companies.

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  • PracticalTop management's practical involvement is crucial. Management can lead by topexample managementby i.e. they docreating their own contracts and approveapproving thosethe contracts of their employees.

     

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  • A highly committed and involved project steering committee.committee is needed.

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  • Weekly project steering commission meetings will ensure momentum and the quick resolution of uncertainties and issues.

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  • Disciplined and structuredThe communication of deadlines and expectations aroundregarding contract negotiations, content loading and approval, as well as scoring and scoring approval.approval should be structured and disciplined.

     

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  • Uniform systemSystem implementation throughout a company should be uniform i.e. oneall setstaff offollow rulesthe issame followed by all.rules.

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  • TakeAs a first step, take a pilot group through the system’s performance management process and confirm the business’ performance management process;process. noteNote process and information deviations and communicate these issues as neededrequired. about these. An added benefit is if the pilot is done withInclude IT-savvy people who could comment on potential system obstacles.obstacles in the pilot group. 

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  • Well-structured project team consisting of representatives of the business, HR and IT.

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  • Setting up the performance management job templates prior to go-live helps HR to clean up the job descriptions and tweak them with a view on going into the performance management system.

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  • Employees thoroughly informed about the system prior to the project kick-off.

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  • Presence and involvement of a system champion, having the following characteristics:
    • Excellent system knowledge.
    • Some technical skills e.g. using Excel.
    • Some influence in the higher management levels of the company.
    • Ability to get things done.
    • Good rapport with system stakeholders and users.

 

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