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PERFORMANCE MANAGEMENT: GETTING STARTED

What is Performance Management?

Performance Management (PM) is the process that identifies, evaluates, develops and monitors employee performance in order to ensure that

  • the company/department's mission and objectives are achieved;
the company/department's values are practiced; the employees benefit by knowing what their expectations are and get recognition for their efforts; feedback on employee performance is provided, training and development approach is improved and career planning is furthered.

The use of this module is aimed at all personnel involved in performance management  whether employees being performance managed or their managers assisting with the process and approving the results. The management of an employee’s performance is ideally a joint action between employee and manager. The steps involved in the performance appraisal process are:

  • Creation of a new performance agreement by the employee or his performance manager.
Discussion and establishment of key performance areas, stretch targets, company behaviours & values, leadership behaviours and key competencies. (This is ideally done during a joint discussion between the employee and his manager). Joint approval of the agreement’s contents (Employee and his performance manager). Joint discussion, rating and approval of contract items (Employee and his performance manager). Adjust and finalise overall performance contract (Manager) Final moderation (Manager, Moderating Committee)

Each of these steps is discussed in the rest of the performance management manual.

A list of definitions, abbreviations, acronyms and terminology can be found in Appendix A.

High Level Performance Management Process

High Level Performance Management Process
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