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65% The Performance Agreement - Setting Your Objectives

Process Step

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Lesson Duration

About 10 minutes

 

What you will learn

  • How to work with the different objective sections in a performance agreement.
  • How to add objectives to an existing performance agreement.
  • How to upload supporting documents to objectives.
  • What to look out for when balancing the relative importance of objectives and objective sections.
  • How to submit the performance agreement to a manager for consideration and approval.

 

Setting your objectives

 

What is your goal?

Take a minute to read through the following pointers before you start your agreement.  Understanding the purpose of a performance agreement, will impact on how you approach it, and what you get from it.

 

In creating your performance agreement, you will take the following steps:

  1. Identify what you have to achieve, and want to achieve in your job in the year ahead.
  2. Make sure your manager agrees with your goals, and how you are going to work towards achieving them.
  3. Make sure the way you formulate your goals (via its defining measures and targets) causes them to be tangible, easily measurable, trackable etc.
  4. Determine the relative importance of each goal.  Work objectives are not all equal in importance.
  5. Send everything to your manager for approval.

All of this may take up tp 2 months to finalise, unless you can start from a previous, and well-structured agreement.

 

An example

See below a fully populated KPA section.  Your Stretch Targets will have a similar layout, the other sections will be simpler.

 

The Key Performance Areas Section

We are going to plan your agreement using the example as roadmap.

 

Perspectives Level (Optional)

Refer to the section The Performance Agreement - Overview for background on the use of perspectives.

On the side menu, click the Key Performance Areas section.

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Notice that the relative importance of the Key Performance Areas section is 70% - in our example.

We are going to focus on the perspectives level first.  Perspectives are used to group key performance areas, and key performance areas are in turn used to group key performance indicators.

Let's remove all the KPAs and KPIs from our example and see the perspectives in isolation.  In the example there are two perspectives:  Internal Process (worth 70%) and Learning and Growth (worth 30%).  All our KPAs will be loaded under one of these two perspectives.

Notice how the total of their relative weights adds up to 100%.

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  • Click +Perspective to open the list of available perspectives.  It is a fixed list and no custom values are permitted.
  • Choose the appropriate perspective and provide a suitable weight.  Click SAVE.

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If you are working on a new, blank agreement, we suggest loading all your perspectives together and assign their weights.  This way it is easier to get an overview of them before adding KPAs and KPIs, and to get their weights to total 100%.

 

  • To delete a perspective, hover over the perspective, then locate and click its delete icon.

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  • To edit a perspective and its weight, click on the perspective.
  • When finished loading all the perspectives, ensure their total weight equals 100%.

 

Key Performance Areas Level

Refer to the section The Performance Agreement - Overview for background on Key Performance Areas.

Now we are going to focus on the KPA level.  Key performance areas (KPAs) are used to group key performance indicators.

Let's remove all the KPIs from our example and look at a KPA in isolation, under its parent perspective called Internal Process.

Notice how the total of all the KPA weights (under one parent perspective) adds up to 100%.

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  • Click +Key Performance Area to open an input screen on which two options are available.
    • LIBRARY:  If you want to choose a suitable KPA from the library, click LIBRARY. Then choose the pointing finger icon to search the list of available key performance areas.

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    • TYPE OWN:  Or, click Type Own to provide your own custom KPA.
  • Choose or type the appropriate key performance area and provide a suitable weight.  Click SAVE.

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If you are working on a new, blank agreement, we suggest - for a specific perspective - to  load all its key performance areas and their weights at once.  This way it is easier to get an overview of all the KPAs under a perspective before adding KPIs, and its easier to get their weights to total 100%.

 

  • To delete a KPA, hover over the KPA, then locate and click its delete icon.

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Make sure you load each KPA under its correct parent perspective – you cannot move them later, you will have to delete the KPA record and recreate it if needed.

 

  • To edit a key performance area and its weight, click on the key performance area.
  • When finished loading all the key performance areas under a perspective, ensure their total weight equals 100%.

 

Key Performance Indicator Level

Refer to the section The Performance Agreement - Overview for background on Key Performance Indicators.

Now we are going to focus on the KPI level.  There can be more than one KPI under a parent key performance area (KPA)., as in the example below.

Notice how the total of all the KPI weights (under one parent KPA) adds up to 100%.

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Several KPIs were added to indicate how the KPA will be actioned/supported/approached for the year.

Click Add KPI to add one.

Make sure you load each KPI under its applicablecorrect parent KPA (and perspective) – you cannot move them later, you will have to delete the KPI record and recreate themit if needed.

Select 

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  • Look for the little + sign next to the KEY PERFORMANCE INDICATOR heading.  Click it to open the KPI input screen below, on which two options are available.
    • LIBRARY:  If you want to choose a suitable KPI from the library, orclick LIBRARY. Then choose the pointing finger icon to search the list of available key performance indicators.

    image-1646139308169.png

    image-1646143762260.png

      • TYPE OWN:  Or, click Type Own to typeprovide upyour aown custom KPI.
    • Choose or type the appropriate key performance indicator, along with appropriate Measures and Ratings. Remember to provide a suitable weight.  WeClick SAVE.

     

    image-1646143848829.png

     

    If you are working on a new, blank agreement, we suggest carefully looking through the library- for a suitablespecific orKPA - to  load all its key performance indicators and their weights at leastonce.  similar.This Easierway thanit is easier to composeget youran own KPI.

    Now is the time to start asking yourself if these KPIs are sustainable, measurable, achievable, reasonable and time-bound.

    Again, remember to add suitable documentation and motivations when adding a KPI.

    To make a KPI SMART, make useoverview of the Measures and Rating/Target fields to explain how this KPI will help you achieve your objective.

    Notice that all the KPIs under a parent KPA add up to 100%

    Delete KPIKPA. 

     

    And

    • To thisdelete isa KPI, hover over the basicKPI approachrecord, whichthen you will repeat for every Perspectivelocate and click its KPAsdelete andicon.
      • KPIs.

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    Stretch Targets

    Repeat the process.

    Refer to Agreement Overview if you need background on this section’s purpose.

     

    Company Values

    The items in this section are added automatically.  Depending on company settings, you might be allowed to remove some items if they do not apply to you.

    The system assumes their relative importance are the same for all Values.

    Documents?

     

    Leadership Behaviours

    If you function as a manager, this section is automatically populated for you.

    The system assumes their relative importance are the same for all Values.

    Documents?

     

    Key Competencies

    This section contains one level of objectives – called key competencies.

    Refer to Agreement Overview for background.

    You should preferably make use of the standard library values and not add your own.

    Consol?

    Documents?

    100%

    This is not something you achieve, it is something you work towards, or develop, in order to fulfil your role.

     

    Now do it

    • Add your perspectives one after the other.
    • Balance their %
    • For each perspective, add applicable KPAs.
    • Balance their %
    • For each KPA, add applicable KPIs
    • Balance their %
    • Add stretch targets in the same way
    • Review the Company Values
    • Review the Leadership Behaviours
    • Add the key competencies
    • Balance their %
    • Add documents and comments.

     

    Wrapping it all up

    • Check the total of the section weights.
    • Check the total weight of each section’s items = 100%
    • All documents loaded?
    • All comments loaded?
    • Click SUBMIT
    • Email to your manager
    • Status is updated

     

    What will happen next?

    • Manager will call for a meeting to discuss.
    • Manager will approve objectives.
    • You will get an email.
    • Status is updated.
    • Check-ins will become available
    • When the time arrives, the review will be enabled and available.

     

    What is expected from you?

    • Regularly sit down for a check-in with your manager, to keep your objectives firmly in focus.

     

     

    Other things to do

    Add documents

    Make comments in the Comment section for you reasoning why adding (or even omitting) a KPA.

     

     

     

     

    Suggestions
    • Have an up-front discussion with your manager to talk about your goals, how to measure them etc.
    • Focus only on the key areas of your job, don't try to cover everything. Five to eight key areas should suffice for most jobs.
    • Have relevant documentation at hand e.g. reports to refer to, portfolios of evidence as needed, etc.
    • Assume everything you list in your agreement will have to be measured in some way.  Make it as practical as possible.
    • Use the Comments section to explain your motivations for choosing or omitting certain objectives.  In a month or two you may have forgotten what your reasoning was.
    • If an objective is only going to become relevant in the next review period (e.g. after 6 months), list it now and get it on your agreement.  You can always exclude it when doing the ratings during the review.
    • When building a performance agreement, also consider the bigger picture of an agreement that could very well be applicable for a number of years to come.
    • When doing the KPA and Stretch Target sections, plan your Perspective-KPA-KPIs before loading them into the system.  It's easier to move things around in Excel or Word.
    • Don’t be in a hurry to submit your contract for approval.  Sleep on your objectives and review them a couple of times before submitting.

     

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