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What is the role of an administrator in People Management? What is the role of an administrator in People Management? Administrators are responsible for configuring the system, managing employee data, assigning permissions, and maintaining organisational...

People Groups The error displayed when viewing a list of employees on a people group (#125951) Problem The error displayed when viewing a list of employees on a people group   Solution I saw that there were changes made to the query and the query broke, ...

Some configuration and setup should be done before implementing the Performance Management module. The People Management module should be configured and set up. Users should be able to log in to the system and update their passwords.  Complete and rev...

The People Management module is essential for setting up other modules in the system. Therefore, the only prerequisite for the People Management module is to configure the email server if the default Signify email server is not used for notifications. This i...

Translations Themes translation not showing on Login (#126618) Problem The translations on the login page are not working Solution Ensure the translations pull through to the login page Ruleset Management Able to log into a deactivated rul...

Prerequisites Before proceeding with the setup, ensure the following: 1. Microsoft 365 Admin Access You must have Global Administrator or Application Administrator rights to: Register an app in Microsoft Entra ID (formerly Azure AD). Grant admin conse...

Ruleset Management Able to log into a deactivated ruleset (#126304) Problem The user could not log in immediately after a ruleset was activated / User could log in after a ruleset was de-activated.   Solution Bust the cache when activating/deacti...

Notifications The user who registers does not receive their email (#126173) Problem:When a new user registers on the system using the Identity auto registration functionality: The default appointment record did not get created leading to the user being se...

Translations Themes translation not showing on Login (#126618) Problem Translation is not pulling through to the login page   Solution Implement the translations on the login page   Ruleset Management Able to log into a deactivated ruleset (...

Performance Management Copy Over Scorecard (#128182) Problem When creating a new contract and selecting Copy From Another, only subordinate contracts for the current Review Year were returned, you then cannot create a contract for someone in the current...

Performance Management The evaluation Period drop down is emptied when you save/reload (#124214) Problem The new Evaluation Period field is cleared every time the page reloads, even after saving   Solution Ensure the values are saved correctly even...

The Signify Learning Application is designed to provide an exceptional learning experience on mobile devices. The following outlines the minimum operating system (OS) requirements for iOS and Android applications to ensure optimal performance and access to the...

Notifications Notification sent out based on historical dates (#120742) Problem Licence expiry notifications are sent for inactive subscriptions.   Solution Changed query to select only the latest subscription of the tenant Zoom Connect Creden...

People Management Error after appointing a new person (#128545) Problem When appointing a new user, the people groups are not busted in time of the profile page load due to eventual consistency Solution Move the busting to the job profiler service...

Translation The last language the user was logged in as is used even though the user has selected another language (#126729) Problem When on the log-in page and the user change their language and log in. It does not update the preferred language. This is...

Notifications SMS Notifications Not Being Sent (#128562) Problem An SMS cannot be sent by event or process.   Solution Correct test SMS sending from the template Correct test SMS sending from the SMS setup Implement mock sending of SMSs from both...

Imports PaySpace Signify discrepancy script (#129254) Problem A user cannot validate all the received data from PaySpace or Powershell with the data currently in the system   Solution Add staging of the received data in the pull processes for Power...

Imports  Error on Employee Automated import (#128700) Problem When the end date received from Payspace is equal to the start date, as is the case with enrolments, the record is rejected. When the termination reason is not available in the case of the abo...