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FREQUENTLY ASKED QUESTIONS

FAQ's

Badges

How to Set Up Badges

How to configure Training Level How to get there? Click on System Administration (1), then with...

How to Set Up Campaigns and Leaderboards

Leaderboards have been revised, and the LMS Portal now includes an additional Campaigns Leaderboa...

Documents

Documents Upload and Download Using Pathways

Creating a Training Intervention Before a document can be uploaded a Training Intervention needs...

Job Profiler

How To Add a Programme To a Job Profile

How to get there? Click on System Administration (1), then with you cursor hover over Modules (2...

Manage Employees

How to Import Employees Using Excel

1. Before you start Important: Before you start with this manual ensure that your Region setting...

How To Set Up A Welcome Email

Welcome email set-up How to get there? On your Home screen click on System Administration (1), ...

How To Create Subgroups

How to get there? Click on System Administration (1), then Click on Subgroup (2). ...

How To Download a Learner Certificate For Administrators

How to get there? Click on System Administration (1), then with your cursor hover over Modules (...

How To Download a Learners Certificate For Users

A Pathway Certification Step Navigate to and click on LMS Portal (1). Click on ...

How To Re-Appointment a User

How to get there? Click on System Administration (1), with you cursor hover over Modules (2) | M...

How To Add a Learner Record To An Employee

How to get there? Click on System Administration (1), then with your cursor hover over Modules |...

How To View a Users Assessment Attempts/Results

How to get there? Click on System Administration (1), then with your cursor hover over Modules (...

Manage Users

How To Reset a Users Password

From System Administration How to get there? Click on System Administration (1). Then with your...

How To Copy Administrator Rights To Another User

How to get there? Click on System Administration (1), then with you cursor hover over System Adm...

How To Assign Reporting Rights

How to get there? Click on System Administration (1), then with your cursor hover over System Ad...

How To Disable A User

How to get there? Click on System Administration (1), then with your cursor hover over System Ad...

Mobile Application

How To Use The Workplace Observation Application Offline

Note: To complete these steps the device you are using must be connected to the internet. Signin...

Pathways

How To Create a Movie Step

How to get there? Click on System Administration (1), with your cursor hover over Modules (2) th...

How To Upload An Image

How to get there? Click on System Administration (1), then with your cursor hover over System Ad...

How To Publish a Pathway

How to get there? Click on System Administration (1), then with your cursor hover over Modules (...

How to Generate a Shareable a Pathway Link

System Administration How to get there? Navigate to System Administration (1), then with you cu...

Performance Management

How to Create a New Agreement Template

How to get there? Click System Administration (1), then with your cursor hover over Modules (2) ...

Schemas

How to Switch Between Schemas

In this quick guide we will explain the following steps: How to switch schemas from Syst...

How to Create a Schema

How to get there? Click on System Administration (1), then with your cursor hover over System Ad...

SCORM

New SCORM Engine

A new SCORM engine has been implemented from Version 8.8 onwards. Please do not hesitate to cont...

System

How To Clear System Cache

How to clear cache in browser (Google Chrome) On any page of Google Chrome, on your ke...

Themes

How To Create a Theme And Link It To a Schema

Creating a new theme In this quick guide we will explain how you to create your own theme using ...
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